Other Information

Secure your date

I require a 50% deposit in order to secure your date and hire items.

The remaining balance is payable 28 days prior to your event.

Payments accepted are BACS, PayPal.

On confirmed bookings with deposit paid your hired items will be allocated to you for a duration of 4 working days.

In the event of Loss or Breakage, the hire item will only be charged after returned and carefully inspected. 

Delivery & Collection

 

We offer free local delivery upto 10 miles within TF13. Minimum hire £100.

Delivery and collection charges are £65 from TF13 covers a 50 mile radius, over 50 miles is charged at £85.

You can also collect from our home showroom at no extra cost. Damage in transport will be at the hirer's risk.

When delivering items to the address you specify, please ensure your address is accurate as we cannot accept liability for no show arrivals. 

Delivered items will need to be signed for.

Multiple tableware items will be packaged together, but where necessary to avoid damage separate packaging will apply,  please return in the same packaging securely packed, ready for returned inspection.

We know that accidents do happen or things can go a miss.. but we will try our best to recover before a covering fee of loss or damage is charged.  You the hirer will be charged accordingly to the item.

Hire Only-Pick up & return from Rowan Cottage, Farley, Much Wenlock TF13 6PE...We are always open!

Cancellations

Any additional changes or full cancellations of your order must be made and confirmed by us. Cancellation

Cancellation upto 28 days prior to your date a full refund is given.

Cancellation upto 10 days prior to your date 50% refund available.

Added extras

Some linens are externally sourced and therefore an added delivery charge and collection will be quoted upon weight.

All glassware, cutlery & tableware hired will have an added additional 20% cleaning surcharge applied to the full hiring cost, please ensure all liquids & any foods are disposed of before placing in returning containers.

Can you source items

We are always updating our ever extending collections, but if you are after something specific that we may incorporate within our collections we would be more than happy to consider looking for you.